If you encountered this problem after updating the firmware, please go here.
The network may be unable to find a module. In this case, the Source icon for the connected appliance will reflect this by showing a question mark.
- Make sure you have the latest version of Source installed. You can download Source at www.myplugwise.com.
Did the Circle work before?
- Check whether the Circle is still within the network range. First try whether the Circle appears online if you place it next to another Circle that is online. If this works, the first Circle was out of the other Circles’ network range. You can solve this problem in two ways.
- Plug the Circle into a power socket closer to the network.
- Put another Circle between the unreachable location and the network to bridge the distance.
Does the above solution fail or has the Circle never been online?
- Test whether the Circle is part of a network by unplugging it from the power socket and plugging it in again. If it takes longer than one second to switch on (you should hear a click and the appliance may also signal it), another network should be assigned to the Circle. Please note that this test does not apply to the Circle+.
- Start the Configuration Wizard (Via Windows ‘Start’, Plugwise Source) and continue up to step 5: Circles. Enter the number of the Circle in the box and click the button with the green arrow. It may take up to 20 minutes before a Circle from an extension set is added to a network.
Deleting network settings
If you are sure the above solutions do not work, you may have to reset the network to the factory settings. The procedure to do this depends on the firmware version of your Circles. Source shows the firmware in table at 'Settings - Appliances'.
You should only begin the reset procedure if you are certain that the Circle will not be online! Please note: If you reset the Circle+, you will have to reset all of the Circles.
New firmware (release 2009-08-09 and 2010-11-01)
Remove the Circle and plug it back into the socket and repeat this another two times.
If the Circle is succesfully reset, it will take 3 seconds or longer before the relais switches (with a soft clicking sound). If the Circle is assigned to a network, it will switch on immediately. Since the Circle+ is the network coordinator, it will belong to a network after it has been plugged in the first time. Hence its relais will immediately switch after being plugged in another time, so the check only works the first time after a reset.
Older firmware versions
Unplug the Circle from the power socket, plug it in again and count the number of seconds until it switches on (you can hear a click from the relay). Deduct 6 seconds. The result is the reset interval. If the result is less than 4, use 4 seconds for the reset interval.
Example: if 16 seconds pass between the moment you plug the module into the power socket and the moment the appliance switches on, the reset interval is 16 – 6 = 10 seconds.
- Unplug the Circle for 3 seconds.
- Plug the module into the wall socket again during the reset interval.
- Repeat the above two steps two more times.
- Plugging the Circle into the wall socket again.
If you need to reset multiple Circles at the same time, it is best to plug them all into a big power strip and execute the procedure for all Circles simultaneously.
Add the Circle to the network
- Exit Source.
- Start the Configuration Wizard via the Windows ‘Start’ menu. In step 5, the system will search for the reset Circle. Enter the Circle’s number if the Circle does not appear on the list automatically.
If a module was linked to the appliance before, this appliance will be reassigned. In this case, the measurement data recorded before the reset procedure will be retrieved.