Helpdesk

Fill in the form below to ask a question about your product. Product and installation support is also available by telephone: +31 252 433 076. Weekdays only between 9 AM and 6 PM (GMT+1).

Please provide the following information:

  • When did you first install the product?
  • Since when do you have the problem?
  • Which version of the software do you use?
  • What (and how many times) did you try to solve the problem?

In Source, the version number is shown in grey numerals at the upper right of the screen.

The firmware version of your modules is shown in Source in the left table under Settings > Devices.

Please click the 'Submit' button only once.

How does it work?

About the Plugwise system.

Read more 

Installation manual
Installation manual

For Home Start and Home Basic.

Download 

Software Manual
Software Manual
Download 

How to set up your Plugwise network
How to set up your Plugwise network

This poster shows a fast and reliable network

Download 

Support

Please don't hesitate to contact the helpdesk if you have a question you can't find the answer to.