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Can't you find an answer in the Frequently Asked Questions? Send your question here. Use the following tips for quick help:

  • There is a black button on the products connected to the internet. Press it 6 times in quick succession (2x per second). That way you open the support connection for 24 hours. Then our support department can look directly to help you.
  • Enter the ID of your product. This is usually on the label on the bottom or back.

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