What suits you?
Extension 5 years
- Improved Anna control for your boiler
- Outside temperature on the Anna screen
And for 5 years the right to:
- Using the Plugwise Home app
- Remote Control
- Future software updates for Anna
- Technical support via helpdesk@plugwise.com
Extension 2 years
- Improved Anna control for your boiler
- Outside temperature on the Anna screen
And for 2 years the right to:
- Using the Plugwise Home app
- Remote Control
- Future software updates for Anna
- Technical support via helpdesk@plugwise.com
Extension 1 year
- Improved Anna control for your boiler
- Outside temperature on the Anna screen
And for 1 year the right to:
- Using the Plugwise Home app
- Remote Control
- Future software updates for Anna
- Technical support via helpdesk@plugwise.com
You are not making the switch?
If you choose not to purchase support from Plugwise, you can only operate Anna indoors. This can be done via Anna’s screen on the wall and the local web interface (HTML interface). You can then no longer operate Anna via the app. You will also no longer receive updates for Anna and no more support via the Plugwise Helpdesk.
Why can I renew?
Anna’s purchased via the energy suppliers NLE (Netherlands), KPN (Netherlands) or ENI / Eneco (Belgium) are no longer supported by them. In consultation with the energy suppliers and telephone service provider, Plugwise has supported these Annas for another year. The support for all Anna’s has now ended. For NLE it has been since 2019, for Eneco since July 1, 2021 and KPN Smartlife stopped in 2020.
Does this also apply to Plugwise Annas?
Anna’s purchased through Plugwise or other partners have always received support and updates from Plugwise. That will not change in the future either.
Enter your ID
- In the app via menu > gateways
- On the back of the Smile-T, the square white box next to the boiler. Click it off the wall by sliding it up.
- On Anna itself. Press the right button of Anna for 3 seconds. A green screen appears with the ID. Press the right button again for 3 seconds to close the green screen.
Plugwise Home app
Use Anna with the Plugwise Home app. With this you can operate Anna. Both at home and on the road. Setting a schedule is also a piece of cake.
Improved regulation
Do you control Anna manually? Then she can now also take into account a set heating up time. Anna no longer heats according to the principle “better too early at the right temperature than too late”, but ensures that it is comfortably warm without using extra energy. Do you want the boiler not to start immediately when the temperature at the boiler is slightly lower than the desired flow temperature? You can now also set this threshold value.
The well-known saving modes “comfort”, “eco” and “green crusader” are replaced by the new heating profiles “comfort”, “standard” and “eco”.
Outside temperature
Anna knows how cold it is outside and uses this temperature to heat as comfortably and economically as possible. With the software update you now also have an idea of how cold or warm it is outside.
