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Questions about the app

Complete the form below to ask a question about your product(s).

You can also reach us by phone on +31 (0) 252 433 076, Monday / Friday from 9:00 to 18:00.

Personal Information

Product details

  • You can find the firmware version of Anna, the Stretch and Smile in the app under settings.

  • To be able to help you as good as possible please provide us with your ID (8 constants) of your Anna, Smile or Stretch. This will give us a one time permission to view your product details.

Your problem

  • When you have question, please provide the following information: When did you first install the product? Since when do you have the problem? Which version of the software do you use? What (and how many times) did you try to solve the problem?

  • You may add a screenshot of the error you get or the problem that occurs.


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