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Return procedure Plugwise

Plugwise guarantees a perfect state of its products, which do exactly what they promise. Smart products that measure, switch and save.

Yet it can happen, for whatever reason, that you are not fully satisfied with your purchase. In this case, you can exchange or return items purchased at within 14 days of receipt of the order.

Please contact our Helpdesk (+31(0) 252 - 43 30 76).  They will ask you about your experience with the product and work with you to find an appropriate solution. 

When you decide to return the product, you will receive an email with a Return Merchandise Authorization (RMA) form and a ticket number. This form should be filled in, printed out and sent along with your proof of delivery/purchase and the product returned. After the return is received, under the condition that the product is undamaged and in original packaging, we will refund the full purchase price within 30 days to your bank account number (IBAN).

For complaints or comments, after the expiry of the return period of 14 days, Plugwise is still doing its utmost to work with you to arrive at a satisfactory solution. In this case also, please call our Helpdesk (+31 (0) 252-43 30 76).